Returns & Refunds

We want you to love your ARRAY. But if it’s not quite right, we’re happy to help.

Change of mind

Changed your mind, picked the wrong colour or decided you need a different size? No worries.

We accept change-of-mind returns within 14 days of your order being delivered, provided the item is:

• Unused and unworn

• Unwashed

• In its original condition

• Free from marks, damage, perfume, pet hair or other signs of use

To start a return, please contact us at info@arraybags.com.au with your order number and the item you'd like to return.

We’ll provide a prepaid Australia Post return label. A $10 return postage fee will be deducted from your refund.

Your original shipping cost is non-refundable.

Once your return arrives back with us, we’ll process your refund to your original payment method.

Want a different colour or size?

We don't offer direct exchanges for change-of-mind returns.

Instead, simply return your original item for a refund and place a new order for the colour or size you'd like. If you need help choosing the right size or colour before placing your new order, just get in touch — we're happy to help.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or you've received the wrong item, please contact us as soon as possible at info@arraybags.com.au with your order number and a photo of the issue.

We'll work with you to sort it out and, where applicable, arrange a replacement, repair or refund in accordance with your rights under Australian Consumer Law.

You won't be charged return postage for an item that is faulty, damaged or incorrectly sent.

Please don't return a faulty or incorrect item before contacting us, as we'll organise the return with you.

Sale items

Sale items are not eligible for return for a refund unless they are specifically marked as Final Sale.

Any change-of-mind return is subject to our standard return conditions and the $10 return postage fee.

Imperfects

Our Imperfects are items with a disclosed minor imperfection, such as a small mark or minor stitching irregularity, and are sold at a reduced price.

Because the imperfection is disclosed before purchase, Imperfects are final sale and cannot be returned for change of mind.

This does not affect your rights under Australian Consumer Law if an Imperfect has a fault that is unrelated to the disclosed imperfection.

Returns that don't meet our conditions

If an item is returned outside the 14-day return period, has been used or washed, or isn't returned in its original condition, we may not be able to accept the return.

If this happens, we'll contact you before taking any further action.

International returns

International returns can be more complicated and costly, so please contact us at info@arraybags.com.au before sending anything back.

International customers are responsible for return postage costs unless the item is faulty, damaged or incorrectly sent.

We don't cover customs duties, taxes or other charges associated with international returns.

A note about change-of-mind returns

We’re a small Australian team, so every return involves real postage, packing and processing costs.

Our $10 return fee helps cover part of the cost of providing a prepaid return service, while keeping the process as simple as possible for you.

If we've made a mistake with your order or there's a problem with your bag, that's different — we'll always do our best to make it right.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

EU Customers — Right of Withdrawal

If you are a consumer located in the European Union, you may have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, in accordance with applicable EU consumer law.

To exercise your right of withdrawal, please use our EU Withdrawal Form. You can access the form here: [WITHDRAW FROM YOUR ORDER].

Once your withdrawal request has been submitted, we will send you confirmation by email. You will then need to return the goods to us without undue delay and, in any event, within 14 days of notifying us of your withdrawal.

Goods must be returned in accordance with applicable EU consumer law. You will be responsible for the upfront shipping cost of returning the goods unless otherwise stated or where required by law.

Once you withdraw, we will refund the payments we have received from you, including standard delivery charges where required by applicable law. We may withhold reimbursement until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.

The right of withdrawal is subject to the exceptions and conditions set out under applicable EU consumer law.

This EU right of withdrawal is separate from any additional returns or refund rights offered by ARRAY under our standard Returns Policy. Where EU consumer law provides you with rights that are more favourable than our standard policy, those statutory rights will apply.